Question 1

I want to Transfer Ownership (loan)

Accepted Answer

If you wish to transfer the ownership of your solar loan, please contact your loan providers to begin the process. Otherwise, for further assistance, Devlin Energy's support team can be reached at (781) 812-0240 or by submitting a customer support ticket (devlinenergy.com/customersupport)

Question 2

My system isn't producing what my contract said.

Accepted Answer

If your solar system is not producing the amount of energy that was promised on your contract , Devlin Energy's support team is happy to help you fix this issue.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 3

My roof is leaking.

Accepted Answer

If you think that your roof is leaking due to the installation of your solar system.  Please contact fill out our Roof Leak Support Ticket. (https://www.devlinenergy.com/roofleak) You can also contact us at (781) 812-0240.

Question 4

My solar panels/electrical equipment is damaged

Accepted Answer

If you believe/know that your solar panels or electrical equipment has been damaged, please contact Devlin Customer Support to seek a solution.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 5

I don't think my solar system/battery is on

Accepted Answer

If you think that your Solar System or Battery are powered off, Please contact Devlin Customer Support to seek a solution.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 6

My Envoy is not connecting to the internet

Accepted Answer

If you are having trouble connecting & operating your envoy,  Please contact the Enphase Support team. (https://support.enphase.com/s/owner-home)

If you are having trouble with any of these support solutions, Devlin Energy's support team is happy to help.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 7

My Devlin mobile app is not working

Accepted Answer

If you are having trouble getting your Devlin app up & running, Devlin Energy's support team is happy to help.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 8

My Generac PWRview app is not working.

Accepted Answer

If your Generac PWRview App is not working, contact Generac Customer Support (https://www.generac.com/service-support/contact-us)to troubleshoot.

If you are having trouble with any of these support solutions, Devlin Energy's support team is happy to help.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 9

My Tesla mobile app is not working.

Accepted Answer

If your Tesla App is not working, contact Tesla Customer Support (https://www.tesla.com/support/customer-support)to troubleshoot.

If you are having trouble with any of these support solutions, Devlin Energy's support team is happy to help.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 10

My Enphase Enlighten mobile app is not working.

Accepted Answer

If your Enphase Enlighten App is not working, contact Enphase Customer Support (https://support.enphase.com/s/owner-home)for troubleshooting.

If you are having trouble with any of these support solutions, Devlin Energy's support team is happy to help.  You can contact us at (781) 812-0240 or fill out a customer support ticket (devlinenergy.com/customersupport)

Question 11

How do I activate my Generac PWRcell?

Accepted Answer

If you are having difficulty activating your Generac Pwrcell, please consider these three options

1) Download Generac's Guide to Activating the System Post Permission to Operate (PTO)

2)  Contact Generac Customer Service.(https://www.generac.com/service-support/contact-us) They can provide you with more information to guide you through the activation process.

3) If you need assistance with the above options, please submit a Customer Support Ticket (https://www.devlinenergy.com/customer-service)to Devlin Energy.

Generac Support:  1 (888) 436-3722
Devlin Energy Support Email:  Service@devlininc.com

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